Our Store Policies
Everything you need to know about working with Jute & Flax.
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers.
Read below to learn more about the terms and conditions for working with Jute & Flax and don’t hesitate to contact us with questions!
*These Term & Condition Policies Must Be Agreed Upon When Requesting A Quote.
In case you missed it, the consent form is found at the bottom of the page*
The turn around time on your order with Jute and Flax, LLC starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your mock-ups have been approved. Delay in receipt of any of this info could result in production delays. Most mock-ups are sent within 24 hours, after receiving payment, and all necessary information. Our turnaround time is up to approximately 18-22 Business Days Average + Shipping. Complex orders or add-ons may increase turnaround time. Delay in approval of mock-ups could also result in production delays. Each finishing service (printed tags, labels stickers etc.) will add extra time to the turn around on orders, adding roughly 2 days per extra finish to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, please let us know when placing your order, a rush fee may apply if there is not enough time to complete your order under normal circumstances. If we are not advised of a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your rush request. Any circumstances out of Jute & Flax's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
TURNAROUND TIMES ARE NOT GUARANTEED
Orders must be paid in full before the order begins unless otherwise approved by Jute and Flax, LLC . If you pay via check, the turn around timing on your order will not begin until your check clears.
Example: YourBiz, Inc. emails Jute and Flax, LLC about placing a Shirt order. Jute and Flax, LLC sends YourBiz a quote. YourBiz approves the quote and Jute and Flax, LLC sends an Invoice. YourBiz waits 4 weeks, then pays for the order. Once your payment is received and cleared, Jute & Flax begins the turn around schedule.
There are none! YAY!
All files must be 300dpi or vector format (transparent background), png, SVG, gif, or Jpeg, ai, psd, pdf with Jute & Flax design approval, as this is a design service and may be charged as such. The design should be sized to the size you would like it to print. Printing can only be as good as the artwork. Jute & Flax will not be responsible for poor quality printing due to poor artwork. Jute and Flax, LLC is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Each order includes 30 minute of design prep. If any additional time is required, we charge a per hour design fee. We will notify you before processing your order if your artwork requires additional work.
Art Approval | Proofing
We send a digital mock-up via email with every order and require that you approve them before we send your job to print. This is to ensure that the finished product matches your expectations — we want that! The digital proof is Jute & Flax's blueprint for printing your products. We use proofs to specify the following:
Image coloring we will be printing on your items
The size your design will be printed at
Where the artwork will be placed on your products
Our digital proofs are usually pretty accurate however the templates we use do not account for every possible item style we procure from various manufacturers. All artwork is to be approved by you via email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your product will print. Jute and Flax, LLC will not accept responsibility for corrections not implemented and/or requested after your artwork approval. Any modifications requested after customer approval will result in production delays and you may incur additional expenses. Any delays in the approval process longer than 24 hours after you've received the mock-up could result in production delays.
Copyrights & Trademarks
We will not print copyrighted or trademarked images without a letter of permission. This means symbols, terms, names of a businesses, logos, slogans, and/or other original creative works such as; paintings, books, movies, songs, web content, images of characters, celebrities and any figure that resembles them, including cartoons, comics, memes, video games, movies, shows, etc. We will only use images or graphics that are royalty free and/or clearly marked as "free for commercial usage", quotes from authors who passed away more than 70 years ago. Many images and quotes found on the public domain may have expired intellectual property rights, which allows for use. Common sayings, flags, national symbols, coat of arms, likenesses of political are printable, free photos marked "for commercial use" may all be printed, but you must give credit to the owner of the photos. IT IS YOUR responsibility TO ENSURE THAT YOU ARE FOLLOWING ALL TRADEMARK AND COPYRIGHT LAWS WHEN SUBMITTING YOUR DESIGNS TO JUTE AND FLAX, LLC.
What We Refuse To Print
Jute & Flax has sole discretion to refuse service to anyone. We will not print anything we believe encourages hate and violence against individuals and groups, including hate speech and symbols, or anything that dehumanizes and "otherizes", based on, but not limited to; race, religion, ethnicity, nation of origin, culture, location, gender, ability, sexuality, age, size/ body type, education, and class/income.
Jute and Flax, LLC will do everything we can to meet any must-have date, but we cannot guarantee this service. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Out of Stock Items
Jute and Flax, LLC is not responsible for items that are out of stock. While we frequently check items we know to have potential stock issues. All products are ordered after your order is placed, and we cannot guarantee their availability.
If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before printing.
Max Imprint Sizes
Please note that not all products are manufactured exactly the same. Set dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. More information will be included in your quote.
NOTE: Any print that goes over a seam can result in imperfections in the print. Which can be visually interesting, if that's the design look you’re going for.
Collar, Seam, Hoodie Printing
Although Jute and Flax, LLC checks for potential issues, inconsistencies may occur when printing near or over the collar, seams, zippers, pockets, any other uneven surfaces or other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable prints and will not be considered for reprints. Jute & Flax will not be responsible for these inconsistencies.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers, will be subject to a change fee of $30.00 in addition to the additional costs to make the changes. Any changes to your order, after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. Please do not place your order until you are certain it is what you want. Once the process begins, Jute and Flax, LLC begins work on your order, changes become costly and time consuming.
Example: YourBiz, Inc. places an order for 100 Bella+Canvas 3001 shirts in Black. Jute & Flax then orders the shirts to prepare for printing. Two days later, YourBiz, Inc wants to change the order to now print on 100 Bella+Canvas 3001 White tees. Jute and Flax, LLC has to re-write the order and ship the black shirts back to the supplier (paying a restocking fee + shipping costs) and then also paying to have new shirts out.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services rendered. No cancellations will be accepted once production or any manipulation of the product (pre-treatment, cutting, prepping) has begun on the order.
Example: YourBiz, Inc. places an order for 99 water bottles. Jute & Flax then orders the water bottles to prepare for printing. Two days later, YourBiz, Inc. needs to cancel the order (for any reason). Jute and Flax, LLC has to return the water bottles to the manufacturer, incurring shipping fees and restocking fees. Jute & Flax refunds YourBiz, Inc. for their order minus necessary cancellation fees.
Jute and Flax, LLC cannot be responsible for any shipping delays caused by the shipping company.
Examples: USPS cannot deliver your package on time due to inclement weather. USPS delivers your package to the wrong address, although they've been provided the correct address, and you do not receive your products on time.
Jute & Flax reserves the right to change pricing without notice.
Example: YourBiz, Inc. looks at the pricing on Jute & Flax's website on Wednesday. On Thursday, Jute and Flax, LLC changes the pricing on their website due to rising product cost. Later that day, YourBiz, Inc. contactsJute and Flax, LLC unaware that the prices have changed since the day before. YourBiz, Inc. places an order and is charged the most up-to-date pricing.
Even though we at Jute and Flax, LLC are experienced printers, unfortunately there is no way to effectively and efficiently measure every item as each product is loaded onto the press by hand. For example, if you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts meet their mark. All prints will not hit their measurements exactly, they may be off by as much as an inch in either direction. This will not be considered a misprint and Jute & Flax will not reprint or refund these shirts.
Satisfaction Clause / Blank Samples
Jute and Flax, LLC will not be responsible for your satisfaction with the items printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a product that matches your needs but we also need you to do your due diligence on the product choice. If you are unsure of what product to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every item as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over items as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Jute and Flax, LLCwill not be responsible for errors with your order if notified after 72 hours of receiving the goods. Jute and Flax, LLC also will not be responsible for any lost income, customers, accounts, and/or contracts if defective items are sent out to your final customer. While Jute & Flax does quality checks on the items, the final quality assurance check lies with you.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our studio is correct. All of our customers are valued customers. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email printing@juteNflax.com to submit your claim. If Jute and Flax, LLC is responsible for any errors in your order, we accept full responsibility for the issues and will reprint the items printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you ship the misprinted items back to our shop (we will provide you with a USPS label and will cover shipping costs). Jute & Flax will not be responsible for any items sold or given away prior to returning the order.
Example: If you order 30 shirts, sold 5 and then discover a print defect and only return 25 shirts to Jute & Flax, we are only responsible for the reprinting of the remaining 25 shirts.
Jute and Flax, LLC is not responsible for manufacturer defects such as color or shape inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the items as we print them, but we cannot guarantee each item. We are not the manufacturers of these items, so we cannot ensure their construction. We highly recommend ordering 5% extra of each item if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (blue shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Due to this factor, Jute & Flax cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off-white tinge), but can sometimes be seen with other colors.
Jute and Flax, LLC is family owned and operated, and just like you we like to spend the holidays with our kids, family, and friends. Therefore we are closed for the following holidays. These days are not to be considered operational business days and will not count towards turn around time:
New Year's Day
The Day After Thanksgiving
The Day After Christmas
New Year's Eve
Jute & Flax, LLC may use your product for samples and/or advertising purposes.
Limitation Of Liability And Warranty
THE CUSTOMER AND USER OF THIS WEBSITE (“CUSTOMER”) AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES AND PRODUCTS ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER. NEITHER JUTE & FLAX NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE. JUTE AND FLAX, LLC RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE.